Refund policy

Dorsey Return & Exchange Policy

Visit our Returns Center to start your return via ShopDorsey.com. Returns sent back to Dorsey outside of the online return center may not be eligible for a refund.

45-Day Exchanges

Exchanges and returns for store credit are always free of charge and include return shipping costs. Enjoy hassle-free returns for store credit or exchanges within 45 days from the order fulfillment date. Simply visit our Returns Center to start your return and select Instant Exchange to instantly shop for an exchange item that is purchasable on our website, in your desired size or style.

21-Day Returns

If you prefer a refund to your original payment method, please ensure that the item is returned within 21 days from the order fulfillment date. Simply visit our Returns Center to start your return! Please note that a return shipping fee of $8.00 USD will be deducted from the total refund amount. This fee helps us cover the costs of shipping and costs associated with processing returns. We want to emphasize that this returns fee only applies to refunds requested in the form of a direct refund to your original payment method. If you opt for store credit or an exchange, the returns fee will be waived. 

International Returns

Please see our International Return & Exchange Policy for more information.

Refund Eligibility Requirements

  • Items must be returned within 21 days of the order fulfillment date for a refund.
  • Items must be exchanged within 45 days of the order fulfillment date for store credit.
  • Items must be returned with original packaging, jewelry boxes, bags, and tags included.
  • Items must be in their original condition without signs of wear or damage.
  • Items from multiple return orders cannot be combined within the same return package. A separate return must be submitted for each order via the Returns Center, and each order must be placed in a separate return package.
  • Damaged or defective items must be reported to customer service. Customers are asked to provide a photo or video of these items and should not return damaged or defective items through the Return Center. Instead, these must be handled directly by Dorsey.
  • Dorsey Fine Jewelry returns are eligible for refunds but require special shipping and insurance due to the valuable materials involved. Contact customer service or visit this page.
  • Dorsey IDs are final sale and non-returnable (with or without an engraving).
  • Dorsey is not liable for any return packages shipped that become lost in transit.
  • All Custom by Dorsey pieces or custom styles is eligible for store credit only.
  • Shipping costs and return shipping fees are non-refundable.

Damaged / Incorrect Items 

If an item within your order arrives damaged, or you received the wrong item(s), send an email to VIP@shopdorsey.com to report the issue ASAP. As a next step, you'll be asked to provide photos and/or videos of the issue being experienced. If you return the item to our warehouse without reporting the issue first - you may be ineligible for a refund or store credit.

Fine Jewelry / 14k Gold Returns

Our 14k and lab-grown pieces may require special shipping and insurance due to the valuable materials involved. To arrange the return shipment, contact our Customer Service team at VIP@shopdorsey.com. They will be delighted to assist you with the necessary arrangements! For more information about Dorsey Fine Jewelry, please visit this page. 

Processing Time 

Your return will be processed within 7 to 10 business days (not including weekends or holidays) from the time we receive it in our warehouse. Once your return is processed, we will send you confirmation via email! Please note: Dorsey is not liable for any return packages shipped that become lost in transit. Unless your item arrived damaged or was fulfilled incorrectly, please use our Returns Center to ensure your package can be accurately tracked back to our warehouse!
Questions
For all other issues concerning returns, please work with Customer Service team directly.