HOW TO RETURN
Our self-service Returns Center makes returns and exchanges effortless.
To start a return, please have your order number and the email address or shipping ZIP code associated with your order ready.
For gift returns, select the “Return a Gift” option.
Items may be returned within 21 days of the delivery date for a refund.
Items returned within 45 days of their delivery date are eligible for store credit or exchange only.
International returns must be initiated through our Returns Center. Items returned within 30 days of the delivery date are eligible for a refund or store credit. Exchanges are not available at this time. Please purchase a shipping label through the carrier of your choice, and follow the instructions below.
How to Ship Your Item(s)
1. Items must be returned in the original mailer or standard padded mailer size no larger than 13 x 12 x 2.
2. Securely pack items in their original packaging (items not in original packaging are not eligible for return/exchange).
3. Print and include the return packing slip.
4. Select your carrier of choice and fill out an electronic waybill.
5. In your electronic waybill, select "Merchandise Return" as the reason for export.
6. Mail your package to the return address stated below.
7. Send an email to VIP@ShopDorsey.com with confirmation of your return tracking number.
Return Address
Dorsey C/O Lorry Industries
95 Walsh Way
Building 1
Denton, Maryland 21629
United States
Eligible items purchased in the U.S. may be exchanged within 45 days of the delivery date through our Returns Center. Once you submit your exchange request through the online portal, you’ll have 14 calendar days to ship your original item back to us. If the item is not shipped within that 14-day timeframe, the card on file will be charged for the new item(s) selected as part of your exchange.
All items must be sent back in original condition, with original packaging and no signs of wear to be eligible for a refund. Made-to-order pieces are eligible for store credit only. Dorsey is not liable for any return packages shipped that become lost in transit.
Returns are processed within 7 business days (excluding weekends and holidays) after they arrive at our warehouse. Once your return has been completed, you’ll receive a confirmation email and your refund or store credit will be issued promptly.
Returns for refunds are subject to a non-refundable $8 USD return shipping fee. Please note: Dorsey does not cover the shipping costs of international returns.
Contact us directly to return damaged, defective or incorrect items. Need assistance? Email us at VIP@ShopDorsey.com. We are available Monday through Friday, 9AM - 5PM PST.
