HOLIDAY FAQ
CAN I LOOK FORWARD TO A SALE THIS NOVEMBER?
Our pieces are designed to transcend both trends and time. For this reason, we do not offer discounts and our jewelry never goes on sale.
IF A STYLE SELLS OUT THIS HOLIDAY SEASON, WILL IT COME BACK INTO STOCK BEFORE THE NEW YEAR?
Only a limited selection of restocks remain this year. Once a piece is gone, it likely won't return until 2026.
CAN I STILL ORDER A CUSTOM-MADE STYLE FOR THE HOLIDAYS?
MADE-TO-ORDER RINGS
Deadlines range from 11/07 to 11/24, depending on the style. Please see the item's specific product page for exact cutoff dates.
MADE-TO-ORDER DIAMOND RIVIÈRES
Place your order by 12/08 for guaranteed holiday arrival.
WHAT IS YOUR HOLIDAY RETURN AND EXCHANGE POLICY?
For all eligible* products purchased between 11/01 and 12/24, we’re pleased to offer an extended exchange or store credit policy until 2/01.
*Please note: all made-to-order pieces can be returned for store credit only.
WHAT DELIVERY METHODS DO YOU OFFER DURING THE HOLIDAY SEASON?
Complimentary 2-day shipping is included on all domestic U.S. orders. Overnight shipping is also available for an additional fee.
HAVE OTHER QUESTIONS OR NEED FURTHER ASSISTANCE?
Our dedicated Client Services team is delighted to help. We're available Monday through Friday, 9 AM to 5 PM PST, and respond within 12 hours on weekdays or within 1 business day on weekends.
GIFT WITH CONFIDENCE
We're committed to exceptional service and dedicated to helping you find the perfect piece this holiday season.
“Lily’s customer service is a credit to the Dorsey company. Her stellar communication and resolution made me feel that Dorsey goes beyond quality products and cultivates a company of quality people. Thank you for making me feel like a VIP.”
– H.W.
“So helpful and customer focused. I love my Dorsey pieces, and she took the time to explain the process and get my question taken care of.”
– C.M.
"Vicky is the best!! She did a great job of listening to my concerns, and she handled the situation accordingly. Good customer service is hard to find these days!"
– M.M.