HOLIDAY FAQ
CAN I LOOK FORWARD TO A SALE THIS NOVEMBER?
We do not offer seasonal discounts on our collections and will not be participating in Black Friday or Cyber Monday promotions.
IF A STYLE SELLS OUT THIS HOLIDAY SEASON, WILL IT COME BACK INTO STOCK BEFORE THE NEW YEAR?
Collections tend to move quickly through the holiday season. Once a style is gone, it likely won’t return until next year. Questions about a specific style? Reach out to us directly at vip@shopdorsey.com.
WHAT IS YOUR HOLIDAY RETURN AND EXCHANGE POLICY?
Enjoy effortless self-service returns and exchanges, or connect with our client services team for personalized assistance.
Items purchased between 11/01 and 12/24 are eligible for our standard 21-day refund window, with extended exchanges and store credit available until 2/01 for stress-free gifting.
CAN I STILL ORDER A CUSTOM-MADE STYLE FOR THE HOLIDAYS?
Made-to-order pieces are crafted with care and delivered with efficiency, backed by our world-class production and shipping. Place your order by the item’s associated holiday deadlines to receive it on time.
MADE-TO-ORDER RINGS
Deadlines range from 11/07 to 11/24, depending on the style. Please see the item's specific product page for exact cutoff dates.
MADE-TO-ORDER DIAMOND RIVIÈRES
Place your order by 12/08 for guaranteed holiday arrival.
WHAT DELIVERY METHODS DO YOU OFFER DURING THE HOLIDAY SEASON?
Our goal is to make holiday shipping seamless. We take every step to ensure your pieces arrive right on time for the holidays.
Complimentary 2-day shipping is included on all domestic U.S. orders, with overnight shipping available for an additional charge.
HAVE OTHER QUESTIONS OR NEED FURTHER ASSISTANCE?
Our dedicated team is delighted to assist, delivering top-tier service to make your experience exceptional. Email us at vip@shopdorsey.com, or send a text to +1 323-825-6035.
We’re available Monday through Friday, 9 AM-5 PM PST, and respond within 12 hours on weekdays or within one business day on weekends.
GIFT WITH CONFIDENCE
Our commitment to world-class service this holiday season and always.
“Lily’s customer service is a credit to the Dorsey company. Her stellar communication and resolution made me feel that Dorsey goes beyond quality products and cultivates a company of quality people. Thank you for making me feel like a VIP.”
– H.W.
“So helpful and customer focused. I love my Dorsey pieces, and she took the time to explain the process and get my question taken care of.”
– C.M.
"Vicky is the best!! She did a great job of listening to my concerns, and she handled the situation accordingly. Good customer service is hard to find these days!"
– M.M.