HOLIDAY FAQ
WILL A SOLD-OUT STYLE BECOME AVAILABLE AGAIN?
Released in limited quantities, pieces tend to sell quickly. Sign up for restock notifications to be alerted when a sold-out style returns to the Dorsey collections.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Enjoy effortless self-service returns and exchanges, or connect with our client services team for personalized assistance.
Non-custom items may be returned within 21 days of delivery for a refund. Made-to-order styles can be returned for store credit.
Please note: Items purchased between 11/01 and 12/24 qualify for our extended holiday return and exchange policy, with exchanges and store credit available through 2/01.
CAN I STILL ORDER A CUSTOM STYLE FOR FEBRUARY 14 DELIVERY?
Select made-to-order pieces are still available for February 14th delivery, though order deadlines are quickly approaching.
For select made-to-order lab diamond rings, orders must be placed by Monday, January 19th.
For all diamond Rivière styles, orders must be placed by Monday, January 26th.
WHEN SHOULD I PLACE MY ORDER FOR FEBRUARY 14 DELIVERY?
For UPS NEXT-DAY order by 2/12 at 12PM EST / 9AM PST.
WHAT DELIVERY METHODS DO YOU OFFER?
Complimentary 2-day shipping is included on all domestic U.S. orders, with overnight shipping available for an additional charge.
HAVE OTHER QUESTIONS OR NEED FURTHER ASSISTANCE?
Our dedicated Client Services team is delighted to assist. Email us at vip@shopdorsey.com, or send a text to +1 323-825-6035.
We’re available Monday through Friday, 9 AM-5 PM PST, and respond within 12 business hours on weekdays or within one business day on weekends.
GIFT WITH CONFIDENCE
Our commitment to world-class service this holiday season and always.
“Lily’s customer service is a credit to the Dorsey company. Her stellar communication and resolution made me feel that Dorsey goes beyond quality products and cultivates a company of quality people. Thank you for making me feel like a VIP.”
– H.W.
“So helpful and customer focused. I love my Dorsey pieces, and she took the time to explain the process and get my question taken care of.”
– C.M.
"Vicky is the best!! She did a great job of listening to my concerns, and she handled the situation accordingly. Good customer service is hard to find these days!"
– M.M.