Shipping, Returns & FAQ
ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
We currently ship to Globally to all countries.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
OUR RETURN POLICY
We accept returns up to 14 days after your order has been received. Merchandise must be unused and in salable condition. Your credit card will be refunded as soon as your order arrives to our offices.
4010 Alta Mesa Drive, Studio City, CA. 91604
Try Before Buying FAQ
How does the Try Before Buying program work?
We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s). Try the item days, and only pay if you decide to keep it through the trial period. We'll only then charge your card.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending charge on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep.
When does the trial period begin?
We track when the package was delivered to your house, which starts the trial period. You have until the end of the number of days defined in the trial period to postmark returns.
How do you know not to charge my card for the items I’m returning?
When you initiate a return, we know which items you plan on returning and know to expect these items at our warehouse. We provide ample time for your returned items to arrive at our warehouse, where we inspect the items and process your returns.
What if I decided to keep the items but then want to initiate a return?
No problem! Our regular return policy is still in effect.
Got Questions? We have answers, email Customer Support at VIP@ShopDorsey.com