Shipping, Returns & FAQ
Need to get in touch with us?
Please email us at VIP@ShopDorsey.com. A real human will be back in touch within 8-10 hours. You can also send us a direct message on instagram @DorseyOfficial.
How much is shipping?
We offer global complimentary free shipping on all orders.
How Long Does Shipping Take?
Regular orders ship the same day that they are placed. Sale orders ship within 72 hours. All orders are shipped via 3-Day priority mail.
Can I return SALE items?
All Sale Items are final sale.
Something not quite right?
Not a problem. Returns or exchanges are on us within 21 days of purchase -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game. As an extension of our standard 21 day return policy, for orders placed from November 30 - January 1, you have 35 days to process a return. If your item is damaged and your purchase date falls outside our standard return window, then please contact VIP@ShopDorsey.com.
Returns & Exchanges
Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs.
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. Can I make an exchange? Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
Do I need to return the product in its original box?
Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit. All merchandise must be shipped back to us in the original jewelry packaging.
Is an order slip required?
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you. Where can I find my shipping label? Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.
What is an instant Credit and how do I use it?
After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual. [If offering Gift Exchanges]
How do I return or exchange a gift?
Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.