Returns Center

How do I start a return or exchange?

It’s super, super easy. Visit our Returns Center to start your return or exchange.

You’ll need your order number and postal/zip code or email — your choice.

Please note: We only accept returns up to 30 days after your item has been fulfilled. For information about our Return & Exchange Policy, click here.

Next, you’ll receive step-by-step instructions on how to complete the return/exchange.

Here's some tips to ensure your return is eligible for a refund: 

• When trying on jewelry such as bracelets and necklaces, make sure your skin is clean and free of lotions and oils 

• Try your jewelry on over carpet and in a place where the piece cannot fall and break easily 

• Make sure your item is returned unworn; do NOT try your jewelry on for extended periods of time

Need help?

Email us at VIP@shopdorsey.com. Someone will get back in touch within 24 hours!