How do I start a return or exchange?
It’s super, super easy. Visit our Returns Center to start your return or exchange.
You’ll need your order number and postal/zip code or email — your choice.
Please note: We only accept returns up to 30 days after your item has been fulfilled. For information about our Return & Exchange Policy, click here.
Next, you’ll receive step-by-step instructions on how to complete the return/exchange.
Here's some tips to ensure your return is eligible for a refund:
When trying on jewelry such as bracelets and necklaces, make sure your skin is clean and free of lotions and oils
Try your jewelry on over carpet and in a place where the piece cannot fall and break easily
Make sure your item is returned unworn; do NOT try your jewelry on for extended periods of time
Email us at VIP@shopdorsey.com. Someone will get back in touch within 24 hours!